FAQ

1. What is Build & Create Studio™?
Build & Create Studio™ is a creative destination for hobbyists and enthusiasts looking to explore the world of DIY miniature dollhouse kits, 3D puzzles, and other hands-on projects. We are dedicated to providing high-quality kits and accessories to inspire your creativity.

2. Do you offer international shipping?
Yes, Build & Create Studio™ offers worldwide shipping for most products. Shipping times and costs vary based on location and order details. Please refer to our Shipping Policy for more information.

3. How long does it take to receive my order?
Shipping times depend on your location and the product availability. Once your order is placed, you’ll receive tracking information to monitor your package’s journey. For more details, see our Shipping Policy.

4. What if my order arrives damaged or is missing parts?
If your order from Build & Create Studio™ arrives damaged or with missing pieces, please contact us immediately at buildcreatestudio.service@gmail.com. Our team is here to assist with replacements or repairs as needed.

5. Do you accept returns?
We accept returns for eligible items within 30 days of purchase. Items must be unused, in original packaging, and meet our Return Policy criteria. Contact us to initiate a return.

6. Can I cancel or change my order after it’s placed?
Yes, you may request a cancellation or change to your order if it has not yet shipped. Contact us promptly at buildcreatestudio.service@gmail.com with your order details for assistance.

7. How can I contact Build & Create Studio™ for additional support?
If you have any further questions or require support, feel free to reach us at buildcreatestudio.service@gmail.com. Our customer service team is here to help!

For additional information, please refer to our Terms of Service, Privacy Policy, and other resources on our website. Thank you for choosing Build & Create Studio™ for your creative projects!

Returns

1. How can I return my item(s)?
At Build & Create Studio™, we offer a 30-day risk-free return policy. Please ensure that returns are in original packaging and condition, along with the receipt. If the returned item does not meet these conditions, we may refuse acceptance.

If the return reason is simply a change of mind, please note that return postage will be covered by the buyer. Be sure to contact us for the correct return address—please don’t return the package directly.

We work hard to make sure all orders are just right! If you receive a damaged or incorrect item, please don’t throw away the packaging. Instead, reach out to us immediately at buildcreatestudio.service@gmail.com, and we’ll resolve it right away.

To learn more about our return policy, please click here.